1. The service and these terms
Taxi Minutka is a service for booking taxis through a mobile app or dispatcher, finding a driver and receiving trip information. These terms apply to passengers and drivers connected to the taxi service.
Read these terms and the selected tariff before placing or accepting a booking. If you do not agree, do not use the service. Service areas, tariffs and available features are shown in the app or explained by the dispatcher.
2. Account and contact details
Use a current phone number that belongs to you and provide accurate booking details. When booking for someone else, obtain their permission and share the information needed for the trip.
Keep your account, phone and verification codes secure. Report suspected unauthorised account use to support. A legal guardian must arrange travel for minors and ensure any necessary supervision.
3. Booking and travelling
Specify the pickup point, destination, tariff and any additional requirements accurately. Tell us in advance about luggage, pets or equipment needed for children. A booking is accepted for fulfilment once driver assignment is confirmed.
Check the vehicle registration number and driver details against your booking before boarding. Arrival and journey times are estimates affected by roads, weather and traffic. Agree destination or route changes with the driver and record them through the app or dispatcher.
4. Tariffs and trip prices
The trip price depends on the selected tariff, distance, route and services specified in the booking. Check the app price or the calculation terms explained by the dispatcher before confirming.
A destination change, additional stop or requested paid waiting may result in recalculation under the applicable tariff. The reason and calculation terms for extra charges must be explained in advance. Contact support if you are asked to pay for a service that was not agreed or provided.
5. Payments and refunds
Choose a payment method available for your booking: cash or an electronic method shown in the app. Use only a payment instrument you are authorised to use. Do not pay twice for one trip; request a check if an electronic payment status is unclear.
Report incorrect or duplicate charges, unprovided services or disputed prices with your booking and payment details. Valid refunds are processed according to the payment method, bank or payment provider rules and applicable law. Bonuses and promotions can be exchanged for money only if their specific terms allow it.
6. Cancellations and waiting
If you no longer need a trip, cancel through the app or inform the dispatcher as soon as possible. Be ready at the agreed pickup point when the driver arrives; contact the driver if the location is difficult to find.
Waiting or cancellation charges apply only where the relevant tariff provides for them and the conditions were disclosed before booking. You may dispute an incorrect charge. Stop the trip and seek help if there is a safety issue.
7. Passenger responsibilities
Treat the driver and other passengers respectfully, wear a seat belt and take care of the vehicle. Do not ask the driver to break traffic rules. Smoking, soiling the vehicle, threats, violence and carrying unlawful items are prohibited.
Passenger numbers and luggage must fit the vehicle capacity and safety requirements. Agree arrangements for children and special needs in advance. Responsibility for damage is determined using evidence of the incident and applicable law.
8. Driver responsibilities
Drivers connected to the service must hold the documents and permissions required by law for passenger transport, use a roadworthy vehicle, follow traffic rules and provide accurate driver and vehicle details.
Drivers must follow the booking conditions and agreed route, treat passengers respectfully and avoid demanding unagreed extra charges. Commission, settlement and joining conditions are governed by the agreements and tariffs separately provided to drivers.
9. Safety and lost property
Do not start a trip if the vehicle or driver does not match the booking or if you have safety concerns; notify the service. Contact the relevant emergency service if life or health is in immediate danger. Taxi Minutka is not an emergency service.
Check your belongings at the end of the trip. If you leave an item behind, contact support promptly with the booking details. The service helps contact the driver, but finding an item or the time of its return cannot be guaranteed. Any return costs must be agreed in advance.
10. Personal data
Information such as your phone number, booking addresses, location needed for the trip and payment status is used to fulfil bookings, communicate, support safety and handle enquiries. Processing must be based on consent or another ground provided by law.
Only necessary booking information is shared with the driver, dispatcher and relevant service providers. You can manage location permissions in your device settings. Contact support to request information about your data, corrections or deletion within the limits of lawful grounds. These terms do not replace a separate privacy policy.
11. Restrictions, responsibility and disputes
Fake bookings, fraud, threats, unauthorised account use or safety violations may result in restricted access to the service. Contact support for an explanation or to challenge a restriction. Connectivity problems and technical faults may affect booking fulfilment.
Enquiries are reviewed using booking, payment and other available evidence. These terms do not limit consumer rights guaranteed by law or remove legally established responsibilities. If a dispute cannot be resolved by agreement, you retain the right to contact the competent authority or a court.
12. Updates to these terms
The current terms and update date are published on this page. Significant changes are communicated through available service channels. New terms do not apply retrospectively to completed bookings.
The Uzbek, Karakalpak, English and Russian versions explain the same rules. If you notice a difference or an unclear clause, ask support for clarification before booking. Mandatory legal requirements take precedence in every version.